David for Property Management
Your agents spend 22 hours a week just communicating.
UK letting agents lose 22.8 hours per week on landlord updates, tenant queries, and status chasing — before they even touch maintenance triage, compliance tracking, or rent arrears. With the Renters' Rights Act, AML expansion, and EPC deadlines all hitting at once, the admin burden is structurally increasing. David connects to your property management platform, your accounting, and your maintenance tools to absorb the work that's drowning your team.
per week on communication alone
The Problem
Sound familiar?
Maintenance triage
9.2 hours per week per agent on maintenance coordination. 38% of repair reports come outside office hours. Average time to action a repair: 4 days. Logging, triaging, finding contractors, coordinating access, tracking completion.
Rent arrears
18% of tenancies now end with unpaid rent (up from 15.3%). Average arrears balance: £723. Chasing late payments is manual, repetitive, and emotionally draining. Section 21 abolition means slower eviction routes.
Compliance tracking
Gas safety (annual), EICR (5-yearly), EPC (on re-let), smoke alarms, CO alarms, Right to Rent, deposit protection — all with strict deadlines. Missing one exposes you to liability. Tracking across a portfolio is manual for most agents.
Tenancy progression
10.1 hours per week on new tenancy admin: chasing references, collecting documents, coordinating move-in dates. "Six applications on Friday took a solid 9 hours" of manual processing.
AML & sanctions (new from May 2025)
Every tenancy now requires AML and sanctions screening — regardless of rent level. Previously only rentals over £8,300/month. Non-compliance penalty: the greater of £1M or 50% of the value of the breach.
Disconnected communication
Tenant updates via WhatsApp, landlord emails via Outlook, contractor calls by phone — nothing logged in the PMS. Audit trail gaps, duplicated effort, and things falling through cracks.
Integrations
Pick your stack. David connects to it.
We know the tools property management businesses run on. David integrates with the leading platforms in each category — and we're adding more all the time.
Property Management Software
Arthur
AltoPlus Reapit, Street.co.uk, PropCo, Goodlord, DezRez, Apex27.
Maintenance & Repairs
FixfloHelp Me Fix for video triage. Contractor management and dispatch.
Accounting & Client Money
Xero
SagePayProp for automated rent collection, reconciliation, and landlord disbursement.
Portals
RightmoveZoopla, OnTheMarket. Listing distribution via your PMS.
Compliance & Referencing
Goodlord, Homeppl, NRLA referencing. SmartSearch for AML/sanctions. TDS, DPS, myDeposits for deposit protection.
Communication
Outlook
Teams
WhatsAppDon't see your tool? Let us know — we integrate with 350+ platforms and add new ones regularly.
Pre-configured Skills
Ready to work from day one
David's property management package comes with skills and routines pre-built for your sector. Use them as-is, customise them, or create your own.
Maintenance request triage
TriggerWhen a repair is reported, assess urgency, categorise the issue, identify the right contractor, and initiate the dispatch process — including out-of-hours reports.
Rent arrears chaser
DailyIdentify late payments, send graduated reminders to tenants, escalate to the landlord after configurable thresholds, and flag accounts at risk.
Compliance certificate tracker
DailyMonitor gas safety, EICR, EPC, and smoke/CO alarm dates across the portfolio. Chase renewals before expiry. Flag gaps to the compliance team.
Landlord monthly report
MonthlyCompile income, expenses, maintenance activity, occupancy, and compliance status per property. Send branded reports to landlords.
Tenancy progression coordinator
TriggerTrack the new tenancy pipeline: referencing status, document collection, move-in date coordination. Chase outstanding items automatically.
Section 13 rent increase notice
On demandGenerate compliant Section 13 notices with the required two-month notice period. Track the one-per-year limit per tenancy. Flag upcoming opportunities.
EPC upgrade tracker
MonthlyMonitor EPC ratings across the portfolio against the 2028/2030 minimum C requirement. Prioritise properties needing upgrades and estimate costs.
Contractor invoice reconciliation
WeeklyMatch completed maintenance jobs to contractor invoices. Flag discrepancies, approve within thresholds, and push to accounting.
These are starting points. Your team can create new skills, adjust triggers, and build routines specific to your business.
Organisational Knowledge
David learns how your business works
David's property management package comes with a worldview structure built for letting agents. Your team teaches David your portfolio, your processes, your preferred contractors — and every member of staff benefits from that shared knowledge.
Lettings
Roles
Lettings Manager, Lettings Negotiator, Viewing Coordinator
David learns
Marketing and listing procedures
Referencing and onboarding workflow
Move-in process and inventory standards
Renewal and Section 13 procedures
Property Management
Roles
Property Manager, Maintenance Coordinator, Portfolio Manager
David learns
Maintenance triage and dispatch process
Contractor panel and approval thresholds
Inspection schedule and procedures
Landlord reporting standards
Compliance & Finance
Roles
Compliance Officer, Accounts Manager, Client Money Handler
David learns
Gas safety, EICR, EPC tracking procedures
Deposit protection process
AML and sanctions screening workflow
Rent collection and arrears escalation
The Regulatory Squeeze
The Renters' Rights Act (Phase 1: May 2026) abolishes Section 21, caps rent-in-advance, eliminates renewal fees (27% of average revenue), and introduces a mandatory PRS database. AML/sanctions screening is now required for every tenancy. EPC minimum C is coming by 2028 for new lets. Each change adds admin. David helps you track deadlines, generate compliant notices, screen tenants, and monitor your portfolio — so regulation doesn't overwhelm your team.
Day One
What David does from the start
Connects to your PMS (Arthur, Alto, Reapit, or Street) and accounting software (Xero, Sage, PayProp).
Pre-loaded skills for maintenance triage, rent arrears chasing, compliance tracking, and landlord reporting.
Available to your team via Teams, WhatsApp, or the web — replacing fragmented communication with a logged, searchable system.
Starts building your portfolio knowledge: property details, contractor preferences, landlord expectations.
Your agents ask David for help in plain English — "chase the gas safety cert for 14 Elm Street" — and David handles it.
Sources
[1] ONS / Letting Agent Today — Property management industry growth 2025
[2] ONS — Private rented sector statistics 2025
[3] Togetha / London Local News — Letting agent admin time breakdown
[4] Fixflo — Repairs and maintenance report 2024
[5] The Negotiator — Rent arrears climb 24% YoY
[6] Goodlord — Renters' Rights Act: a letting agent's guide
[7] SmartSearch — AML and sanctions regulations for letting agents
[8] Reapit / Letting Agent Today — AI and PropTech survey 2025
[9] Energy Performance Solutions — EPC minimum C deadline for landlords
Ready to see David in your property management business?
Start a trial directly, or ask your IT partner to deploy David as part of your managed services. Either way, you're up and running in days.