Your agents spend 22 hours a week just communicating.
per week on communication alone
The Problem
Sound familiar?
Maintenance triage
9.2 hours per week per agent on maintenance coordination. 38% of repair reports come outside office hours. Average time to action a repair: 4 days. Logging, triaging, finding contractors, coordinating access, tracking completion.
Rent arrears
18% of tenancies now end with unpaid rent (up from 15.3%). Average arrears balance: £723. Chasing late payments is manual, repetitive, and emotionally draining. Section 21 abolition means slower eviction routes.
Compliance tracking
Gas safety (annual), EICR (5-yearly), EPC (on re-let), smoke alarms, CO alarms, Right to Rent, deposit protection: all with strict deadlines. Missing one exposes you to liability. Tracking across a portfolio is manual for most agents.
Tenancy progression
10.1 hours per week on new tenancy admin: chasing references, collecting documents, coordinating move-in dates. "Six applications on Friday took a solid 9 hours" of manual processing.
AML & sanctions (new from May 2025)
Every tenancy now requires AML and sanctions screening, regardless of rent level. Previously only rentals over £8,300/month. Non-compliance penalty: the greater of £1M or 50% of the value of the breach.
Disconnected communication
Tenant updates via WhatsApp, landlord emails via Outlook, contractor calls by phone, and nothing logged in the PMS. Audit trail gaps, duplicated effort, and things falling through cracks.
Integrations
Pick your stack. David connects to it.
We know the tools property management
Property Management Software
Arthur
AltoPlus Reapit, Street.co.uk, PropCo, Goodlord, DezRez, Apex27.
Maintenance & Repairs
FixfloHelp Me Fix for video triage. Contractor management and dispatch.
Accounting & Client Money
Xero
SagePayProp for automated rent collection, reconciliation, and landlord disbursement.
Portals
RightmoveZoopla, OnTheMarket. Listing distribution via your PMS.
Compliance & Referencing
Goodlord, Homeppl, NRLA referencing. SmartSearch for AML/sanctions. TDS, DPS, myDeposits for deposit protection.
Communication
Outlook
Teams
WhatsAppDon't see your tool? Let us know. We integrate with 350+ platforms and add new ones regularly.
Pre-configured Skills
Ready to work from day one
Maintenance request triage
On eventWhen a repair is reported, assess urgency, categorise the issue, identify the right contractor, and initiate the dispatch process, including out-of-hours reports.
Rent arrears chaser
DailyIdentify late payments, send graduated reminders to tenants, escalate to the landlord after configurable thresholds, and flag accounts at risk.
Compliance certificate tracker
DailyMonitor gas safety, EICR, EPC, and smoke/CO alarm dates across the portfolio. Chase renewals before expiry. Flag gaps to the compliance team.
Landlord monthly report
MonthlyCompile income, expenses, maintenance activity, occupancy, and compliance status per property. Send branded reports to landlords.
Tenancy progression coordinator
On eventTrack the new tenancy pipeline: referencing status, document collection, move-in date coordination. Chase outstanding items automatically.
Section 13 rent increase notice
On demandGenerate compliant Section 13 notices with the required two-month notice period. Track the one-per-year limit per tenancy. Flag upcoming opportunities.
EPC upgrade tracker
MonthlyMonitor EPC ratings across the portfolio against the 2028/2030 minimum C requirement. Prioritise properties needing upgrades and estimate costs.
Contractor invoice reconciliation
WeeklyMatch completed maintenance jobs to contractor invoices. Flag discrepancies, approve within thresholds, and push to accounting.
These are starting points. Your team can create new skills and build automations specific to your business.
Organisational Knowledge
David learns how your business works
Lettings
Roles
Lettings Manager, Lettings Negotiator, Viewing Coordinator
Marketing and listing procedures
Referencing and onboarding workflow
Move-in process and inventory standards
Renewal and Section 13 procedures
Property Management
Roles
Property Manager, Maintenance Coordinator, Portfolio Manager
Maintenance triage and dispatch process
Contractor panel and approval thresholds
Inspection schedule and procedures
Landlord reporting standards
Compliance & Finance
Roles
Compliance Officer, Accounts Manager, Client Money Handler
Gas safety, EICR, EPC tracking procedures
Deposit protection process
AML and sanctions screening workflow
Rent collection and arrears escalation
The Regulatory Squeeze
Day One
What David does from the start
Connects to your PMS (Arthur, Alto, Reapit, or Street) and accounting software (Xero, Sage, PayProp).
Pre-loaded skills for maintenance triage, rent arrears chasing, compliance tracking, and landlord reporting.
Available to your team via Teams, WhatsApp, or the web, replacing fragmented communication with a logged, searchable system.
Starts building your portfolio knowledge: property details, contractor preferences, landlord expectations.
Sources
[1] ONS / Letting Agent Today: Property management industry growth 2025
[2] ONS: Private rented sector statistics 2025
[3] Togetha / London Local News: Letting agent admin time breakdown
[4] Fixflo: Repairs and maintenance report 2024
[5] The Negotiator: Rent arrears climb 24% YoY
[6] Goodlord: Renters' Rights Act: a letting agent's guide
[7] SmartSearch: AML and sanctions regulations for letting agents
[8] Reapit / Letting Agent Today: AI and PropTech survey 2025
[9] Energy Performance Solutions: EPC minimum C deadline for landlords